Keddy Cars Complaint

Keddy Cars Complaint

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Upgrade charges - Europcar/Keddy


Original quote : £103.49 (inclusive of full insurance) plus an additional £150 for upgrade
4 days of car hire charged, yet 5 days of upgrade charged. This has been confirmed %u201CThe charges are correct and have been applied correctly%u201D by Europcar three times!
Promise of discount for Emirates Business Class passenger not given.
Original quoted cost deducted at outset; not upgrade. We were not sure whether the upgrade was for free or not.
Keddy advertise: This package is specifically aimed at cost-conscious Leisure customers who seek a better service than that typically provided by low-cost rivals. They obviously do not believe in their offer as Seema (the agent) was relentless in coercing, intimidating and bullying into accepting an upgrade. 3 times she was told to leave the booking as is and she went on and on.
The Hyundai was adequate. We drive a luxury car at home. There is no requirement for a luxury car to go and visit relatives in Swindon.


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